What do the experts say ?
One of the implications of deep listening is learning, which generates evolution.
Starting from the premise that we do not know everything, each of us, in whatever context we are in, is constantly subject to learning.
So, in order to learn from others, we need to listen to them carefully and with the intention of learning.
For start, we prepare the right learning “environment”:
- we listen openly, without interrupting
- we set aside judgments and assumptions
- we follow the interlocutor’s body language to understand the emotions behind the words
Then, during the conversation, we ask questions to understand:
- “open” questions – are the ones that invite for more details
- what alternatives would work in this situation?
- how can we continue this idea so that we can make a decision today?
- “follow-up” questions – are the ones that take the subject in depth
- how did you make this complicated process, so easy to understand?
- what was the thinking process that led to the formulation of this decision?
- the questions that “lead” the discussion to a common agreement
- do you send me the data by e-mail or do I stop by to pick it up? the second option would be better, right?
- “closed” questions – are the ones that end a conversation
- is there anything else you need?
- do we need to meet face to face to discuss this?
In the end, it is important to show that we have fully understood what we have heard, and we do the following:
- we repeat what we heard – using the person’s words (paraphrase)
- we recognize and accept the emotions behind the words
- we ask questions until we reach a common agreement
- we affirm the actions to be taken further
What can you do better next time?
In the following meeting or conversation with one or more interlocutors, actively participate with the intention of learning and practicing:
- asking good questions
- expressing your opinions objectively
- and prove that you fully understand